THE IMPACT OF SATISFACTION ON APPLYING OF THE NATIONAL E- HEALTH PROGRAM (HAKEEM) ON EMPLOYEE PRODUCTIVITY: AN APPLIED STUDY AT AL HUSSEIN MEDICAL CITY

Bani salman Areej, Alqroom Rami Y., Nserat Rima T.

Abstract


Introduction: HAKEEM (National E- Health program): is an electronic medical record software which aims to achieve an essential development
in the health care provided to individuals.
Job satisfaction is a group of enjoyable sensations that an employee feels about himself, his job and the institution, whereas productivity stems from
the set of continuous and successive processes that aims to exploit a set of resources in order to obtain a set of productive materials. Objectives: This
study has been performed to assess the level of satisfaction of employees in the application of HAKEEM; the impact of employees-satisfaction
using HAKEEM on productivity.
Methods and population: This study was based on descriptive analytical methodology to identify the level of satisfaction with the
implementation of Hakeem project at King Hussein Medical Center. The population consists of all employees who use HAKEEM (doctors, nurses,
pharmacists, allied paramedical professions of both sex), conducted using a questionnaire distributed to random 80-employees from different
medical specialties. The questionnaire was used to obtain data according to Likert scale - the ve-point scale.
Results: The nal stage of this study included 80-questionnaires, opinions were divided into two categories; one category pointed out the strengths
of using the system, while the other group showed the Negative points of the electronic le.
Conclusion: Authors would advise: A frequent similar studies with greater spectrums in order to point out new challenges; to increase the training
courses for employees; to nd a mechanism to accommodate patients with no National number; and nally to familiarize the general population
with the system.


Keywords


HAKEEM; electronic medical record; satisfaction.

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